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YuMOVE subscriber perk: 24/7 vet advice with PawSquad!

If you’re a YuMOVE subscriber, or if you’ve been considering a subscription, there’s a good chance you’ve heard of PawSquad, one of our great subscriber perks. But have you been taking full advantage of it, or even used it at all?

This handy guide will tell you everything you need to know about 24/7 vet advice with PawSquad, how to arrange no-hassle consultations, and why you really should.

PawSquad access is just one of the many reasons we'd like to invite you to become a YuMOVE subscriber, today!

What is PawSquad?

PawSquad is a digital platform that allows members to contact real vets 24/7 via text, voice, or video call. And it’s free as part of your YuMOVE subscription.

PawSquad gives you the peace of mind of talking to a professional vet and getting their advice, no matter where you are or what time of day it is. All you need is a smartphone or computer.

While there’s no replacement for regular in-person vet check-ups, your PawSquad membership means you don’t have to rely on your own guesswork – or the dubious advice of ‘Doctor Google’ –when you’ve got a concern or query regarding your pet.

What qualifications and experience do PawSquad vets have?

All PawSquad vets are registered with the Royal College of Veterinary Surgeons (RVCS) and have degrees recognised by the RVCS.

Each vet also has a minimum of five years of clinical experience.

What services does PawSquad provide?

PawSquad provides Vet GP Consultations, Health Plan Consultations, Mobility Checks, and Behaviour and Training advice.

What can I talk to a PawSquad vet about?

Anything! You can call PawSquad if you are unsure about the right course of action for the health and wellbeing of your pet. Whether it’s a small niggle in the back of your mind or an emergency, someone will be able to advise you on next steps.

How long does it take to get seen by a PawSquad vet?

PawSquad aims to connect members to vets as quickly as possible. While wait times may vary, members are generally connected within just 47 seconds!

Can I book a PawSquad consultation in advance?

Yes! If you prefer to schedule consultations in advance, you can do that too.

How long do PawSquad consultations take?

PawSquad encourages all members to take as much or as little time as they need to discuss their concerns with a vet.

Do I have to get on camera to speak to a PawSquad vet?

No! While PawSquad recommends video calls as the most effective way of getting an accurate understanding of you and your pet, you can also call without video, or even communicate by text if you prefer.

How can PawSquad make a difference to me and my pet?

PawSquad could prove a real asset to you and your animal companion in a number of different ways, including…

Peace of mind when on holiday and out of hours

Having a concern or question about your pet but being unable to check in with your regular vet, due to the time or your location can be a hair-raising experience.

With PawSquad, you have the peace of mind of knowing that you can always get a professional opinion – and some much-needed trustworthy advice – around the clock and no matter where you are.

Early warning that some action needs to be taken

Getting your pet the professional attention they deserve at the earliest opportunity is one of the best ways of ensuring good health outcomes. With PawSquad, you can run any potentially concerning signs or behaviours by a licensed vet within minutes.

They can then advise you on the next steps you should take and can recommend you arrange a more thorough check-up with your usual, in-person vet.

Helpful tips and tricks

PawSquad membership includes regular pet care advice sent directly to your email inbox. Plus, the ability to quickly get a vet’s opinion on topics ranging from which type of collar and lead to buy to the best type of food for your animal companion.

With these tips and suggestions on your side, you’re in an even better position to support your pet to live their best life.

So, how do I actually use PawSquad?

Using PawSquad couldn’t be easier. Simply set up your account on the PawSquad website and then either connect to a vet through PawSquad’s web portal or using their intuitive phone app – available for both iOS and Android.

If you need help getting your account set up or ensuring you have your free YuMOVE subscriber access, please contact our Customer Care team on 01462 416866 or email and they’ll be more than happy to help!

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