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See the Difference Guarantee

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See The Difference Guarantee

It’s really simple. Our supplement range is backed by our See The Difference Guarantee. If you try a supplement product for 6 weeks (42 days) and don’t see the difference, we’ll give you your money back.

Why do we offer a money back guarantee?

YuMOVE began because we wanted to help animals look and feel their best. We work really hard to find the best ingredients, then develop the most effective supplement products.

Our supplement range is perfected through extensive trials, and we’re always looking to improve – the positive feedback of thousands of pet owners shows we’re on the right track. In fact, we’re so confident that our supplement products will work for your dog or cat that we offer a guarantee – see the difference within 6 weeks (42 days) or your money back.

Here’s how it works:

  1. Give us a ring on 01462 416866 to talk through what’s happening.
  2. We’ll make sure you’ve got the right supplement product for your pet, and double check that you’re OK with the feeding guidelines on the pack.
  3. Give it a fair try – though most supplement products show results in as little as 4 weeks, please allow 6 weeks (42 days).
  4. See results – or get your money back in full.

Let’s talk it through

If you’re not 100% happy after talking it through and trying an alternative supplement if we suggest it, we’ll get a refund sorted double quick.

How to get your money back

If you’ve tried a supplement product for at least 6 weeks (42 days), talked it through with us, and still haven’t seen a difference, we’re really sorry.

You’ll need to return the supplement products to us within 8 weeks of delivery by following our Returns procedure – with your proof of purchase and any unused supplements or the empty containers – and we’ll refund the purchase price of the product. 

Dog mobility aid range

Because of the nature of the products, our dog mobility range is covered by a warranty, allowing you to return or exchange the products within 28 days of receiving them and not by our standard See The Difference Guarantee. Please see Delivery and Returns for further detail.   

Pet Bed Range

Due to the nature of the dog bed range, they are covered by warranty allowing you to return or exchange the products within 28 days of receiving them and not by our See the Difference Guarantee. For returns and exchanges information please see Delivery and Returns for further detail.