6 Week Money Back Guarantee

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6 Week Money Back Guarantee

It’s really simple. Any product purchased via our website is backed by our 6 Week Money Back Guarantee. If you try a product for 6 weeks (42 days) and don’t see the difference, we’ll give you your money back. After you have used the product you 6 weeks from the date of delivery - you have 30 days to claim a refund.

Why do we offer a money back guarantee?

YuMOVE began because we wanted to help animals look and feel their best. We work really hard to find the best ingredients, then develop the most effective supplement products.

Our range is perfected through extensive trials, and we’re always looking to improve – the positive feedback of thousands of pet owners shows we’re on the right track. In fact, we’re so confident that our supplement products will work for your pet that we offer a guarantee – see the difference within 6 weeks (42 days) or your money back.

Here’s how it works:

  1. Give us a ring on +44 (0)1462 416866 to talk through what’s happening.
  2. We’ll make sure you’ve got the right supplement product for your pet, and double check that you’re OK with the feeding guidelines on the pack.
  3. Give it a fair try – though most supplement products show results in as little as 4 weeks, please allow 6 weeks (42 days).
  4. Once you have tried the product for 6 weeks, please contact us. You have 30 days (from the date of delivery) to claim a refund.
  5. See results – or get your money back in full.
  6. If we have suggested an alternative product to try you and you still do not see a difference in your pet - can still claim a refund.

Let’s talk it through

If you’re not 100% happy after talking it through and trying an alternative supplement if we suggest it, we’ll get a refund sorted double quick.

How to get your money back

If you’ve tried a supplement product for at least 6 weeks (42 days), talked it through with us, and still haven’t seen a difference, we’re really sorry.

You’ll need to return the products to us by following our Returns procedure – with any unused product and/ or the empty containers – and we’ll refund the purchase price of the product.